Even if people are aware of library services, socioeconomic or physical barriers, age or mobility can prevent individuals from accessing them. This further alienates the already vulnerable or isolated, widening gaps and making barriers into insurmountable obstacles. The pandemic exacerbated these divides. In addition, some Torontonians are wary of public institutions like the library. We found ways to invite them in and demonstrate the ways in which library services and resources could help them thrive.

Community Librarians deepen outreach efforts to vulnerable, isolated people across all Toronto communities. In collaboration with TSHC and TCHC staff and tenants, TPL delivers library programs and services to residents at their point of need, in the buildings where they live, including:

• Computers for Beginners classes for seniors
• Individualized help on a variety of topics
• Programs for various age groups and interests
• Distributing free laptops and Wi-Fi hotspots

• Distributed 190 free Internet Connectivity Kits to families/seniors plus 45 laptops to residents, impacting over 575 people.
• 80% of Seniors Digital Literacy learners were comfortable using a laptop after the classes and 88% gained basic computer skills. Prior to the classes, 47% had never used a computer, and 27% were uncomfortable using one.
• In a six-month follow-up survey, 71% said they remained in touch with former classmates. 95% of TCHC respondents said the internet access was important for them/their families.