As COVID-19 forced Anythink to close its physical locations to the public, the organization quickly pivoted to provide innovative services for the community. The library is known as a community connector and trusted source of information, and staff were looking for ways to extend this model of hospitality beyond the library walls. By working with other local agencies, it became clear that there was a strong need for both resource and human connection, especially among more vulnerable populations like aging adults.

Anythink established the Anythink Connect Line, routing incoming phone calls to staff working from home. This phone number was promoted on the library’s website, social media, printed fliers and via local agencies as a way for anyone to get connected with resources from the library and beyond. Staff also directly reached out to all library customers aged 65 and over to check in on them. In addition to resources, this was an important means of providing meaningful human connection during a time of isolation.

Anythink staff connected with more than 8,000 individuals. They provided tailored assistance, everything from accessing food banks to finding news and even technical support. Callers expressed gratitude for simply having someone to talk with while confined at home. One individual even asked for staff to continue to call her in the future. Based on such responses, we know that these interactions most importantly had a positive impact on mental wellbeing of the community.