Due to growing social isolation as a result of distancing to reduce the spread of COVID-19, many community members without internet connection or access to mobile devices have found themselves unable to contact family members or conduct basic online activities. This dilemma especially impacts older adults who may not have consistent access to reliable transportation. During the pandemic, an already established digital divide grew in San Antonio as services and programs moved online.

SAPL and San Antonio’s Department of Human Services worked together to create a solution to this problem by providing eligible community members with a way to contact loved ones, connect with health care providers, browse the internet, and more. The devices, equipped with a free wireless internet connection, include a curated core set of applications. Tech support and training is offered for free to participants through community partners. Equity scores were used to identify areas in need of this service.

As a result of the partnership between SAPL and DHS, five senior centers in San Antonio are loaning iPads to qualifying community members. In the two months the Device Lending Program for Older Adults has been operating, over 100 community members have checked out devices. The program is marketed largely with a “word of mouth” strategy, demonstrating high natural demand. Once initial data is gathered to measure the program success, SAPL will seek additional funds to expand the program.