Information Technology Roadmap for the Future
San Antonio Public Library, Texas
Innovation Synopsis
In a world where technology is ever changing and necessary for the future success of libraries, it’s imperative to have an Information Technology Roadmap that encompasses major elements, including: staff, community and key stakeholder feedback; best practices and trends; customer-centric outcomes; as well as innovation, experimentation and creativity.
Challenge/Opportunity
The IT Roadmap provides the San Antonio Public Library with a comprehensive and forward-looking strategic vision that allows us to not only reimagine the customer experience, but also provides an opportunity, through innovation, creativity and technology, to redefine our organizational DNA.
Key Elements of Innovation
The IT Roadmap is positioning SAPL to have a long-term technology plan that is supported by vital inputs that will help articulate priorities, need as well as the vision for each project to key stakeholders and city leaders. Having a technology plan will now be used as a best practice within the City of San Antonio.
Achieved Outcomes
The anticipated outcomes include:
- Enhanced and personalized experience for internal and external customers
- Increased public awareness of the library’s services and contributions
- Efficiencies that will improve customer service
- SAPL is seen as a leading community resource and a technology innovator
- SAPL has vital buy-in from key stakeholders to help in acquiring resources and funding for technology projects
