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Innovating to Bridge the Digital Divide

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Innovating to Bridge the Digital Divide

Pioneer Library System

Equity and Inclusion | 2023

Innovation Synopsis

More than ever, customers are interacting with the library outside our walls. Recognizing the need to meet people where they are, Pioneer Library System teamed up with Overdrive to deploy a new digital collection free to any user without a library card, accessible through solar-powered benches that provide Wi-Fi connectivity and phone charging.

Challenge/Opportunity

The digital divide is more apparent than ever post-pandemic, and PLS wanted to address this challenge by providing access to all members of the community. To combat the digital divide, reduce barriers to service, and add even more ways to engage with the library outside our walls, Pioneer Library System took action to install solar benches in all the communities we serve, particularly in areas of heavy traffic and high walkability.


Key Elements of Innovation

With no library card needed, customers are able to connect to Wi-Fi, instantly access e-materials, and charge their device while reimagining what today’s library looks like. More than 100,000 eMaterial samples can be instantly read, listened to, and enjoyed, with clear prompts to easily access Libby and sign up for a library card if desired. Customers are able to connect to Wi-Fi, instantly access e-materials, and charge their device while reimagining what today’s library looks like.


Achieved Outcomes

Since launching, digital collections are circulating at an all-time high. City partners are excited for the latest technology installed in their community because of PLS’s investments. Preliminary stats show an average of 42 Wi-Fi connections per week at one location without any mass marketing yet; numbers are expected to grow over time. Placed strategically across the service area to make the biggest impact, benches have broadened the library’s visibility and connected areas with low broadband access.