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Manager in Training Program

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Manager in Training Program

Kent District Library

Library Operations & Management | 2024

Innovation Synopsis

Kent District Library's Manager-in-Training program empowers staff with leadership skills through hands-on experience by first shadowing branch managers and then having the ability to manage on their own. They gain problem-solving, decision-making, and relationship-building skills - all while building a strong pool of internal leaders for KDL. It's a win-win for staff growth and retention (16.43% turnover vs. national average of 47.2%!)

Challenge/Opportunity

KDL's Manager-in-Training (MIT) program tackles several challenges:

  • Inconsistent Training: This program had previously only been utilized during vacancies, hindering consistent opportunities for staff growth and development.
  • Skill Gaps: Libraries can struggle with management issues due to tight budgets, evolving roles, and a history of staff advancing into leadership positions without formal management training or experience.

The MIT program affords staff the opportunity to experience a management position before committing to one.

  • Unclear Career Paths: Without a structured program, staff did not always explore advancement opportunities within KDL, impacting retention and growth. The MIT program provides more pathways to promotion.
  • Staff Trust: The MIT opportunity demonstrates to staff KDL's commitment to staff retention and development.

Key Elements of Innovation

  • Structure: Previously, manager training only happened when vacancies arose. In 2023, KDL intentionally began offering manager roles twice per year (one RM1 and one RM2), regardless of vacancies. This allows current managers to mentor aspiring leaders before transitioning to other projects.
  • Implementation: Staff apply, are selected after an interview process, receive training from HR and the Director of Operations, then shadow a branch manager for a week before taking over.
  • Goals: Develop future leaders, boost pathways to promotion, and promote career opportunities.
  • Unique and Cutting Edge: The MIT program with mentor focus ensures consistent training and practical experience, setting KDL apart in library leadership development.

Achieved Outcomes

  • Since 2019 we have had 11 participants in the MIT program. Of those 11, 5 have stepped into manager roles when they've become available. One moved on to take a management role for another library, one elected to not apply for future management positions.
  • Managers who have gone through this report they felt supported and ready for management after going through this program and being hired.
  • Shortened turnaround for management vacancies: KDL's are 6 weeks on average.