What an opportunity! This trio has been liberated from staffing a public service desk to become a totally mobile Tech Team, bringing tech both inside our many library locations (for staff and customers) as well as outside the library and into the community. More one-on-one assistance with mobile devices, showcasing the latest tech gadgets, assisting staff with tech skills to enhance their jobs and troubleshooting eMedia questions allows us to meet the demand where it’s at with this innovative mobile service model.

Our Tech Team is comprehensive and current! We engage patrons of all ages and abilities in tech through pop-up programs at coffee shops and community events of all sizes. We provide skilled phone, email and in-person tech support for both customers and staff. We educate patrons about social media, digital scrapbooking and online safety and shopping. We conduct tech staff training in the form of videos, email blasts with tips, quick guides and manuals, and our popular Tech Team Takeovers for individual staff instruction at branches.

With 250 hours and 2,000 customers served outside the library, we are building a strong community! We have received great feedback and are fielding ongoing requests to book the team. New ideas we hope to include: lunch and learns to promote library technology and services for staff at businesses; building tech skills for a local streets newspaper, written and sold by people experiencing homelessness and poverty; and, while not a new idea, working with staff as new hires and as new technology evolves. Let our video tell the story!