With the library closure and subsequent restrictive precautions of COVID-19, our customers wanted to check out physical books, movies and music but were unable or reluctant to browse for their materials. Our goal is to meet customers’ library needs and strengthen our relationships while we are all staying safe and socially distanced. We need to meet our community where they were, how they need us and when works best for them.

Curbside Pick Up is available 78 hours/week and patrons can request items online. When ready, staff deliver items to vehicles contact-free.

Browsing Just For You (BJFY) customers receive a personal consultation for reading/viewing interests. Librarians hand select and personalize items with a note.

Grab-N-Go bundles are specially chosen book bundles by genre, age or theme, available for pick up at the library or via Curbside Pick Up. Via the TSCPL@Home delivery service, select items are delivered directly to homes biweekly. This is ideal for customers with health concerns.

We’ve seen steady growth and received rave reviews about our diversified approach to customer connections. Since we began Curbside Pick Up, 300-400 customers pick up their items daily, usage has increased steadily and we average 2,500 borrowers weekly which is a 109% increase since May 25, 2020. TSCPL@Home has seen a 25% increase in participation since launching. Browsing Just for You continues to grow in engagement and averages about 80 personal shopper requests monthly. Over 100 Grab-N-Go Bundles are checked out monthly.