The sudden onset of the pandemic precluded the JCFPL from operation exactly when the need for information, curated content and educational materials became crucial for the population of the city. With few options, the JCFPL staff shifted to online programming. Since portions of the community fall into the digital divide or are economically challenged, the library renewed physical practices when it was safe for staff and patrons. Providing succor while maintaining safe social practices remains of paramount importance.

The JCFPL produced 600+ online programs — 100 per month — featuring 12 reoccurring staff members, scholars and civic leaders. Creating 3,500 digital cards, the JCFPL promoted access to audiobooks, e-books and movies from Overdrive, Hoopla and Kanopy. Utilizing physical resources, the library created a curbside pickup system, arranged computer use, established internet hotspots and provided free printing for patrons. The bookmobile circulated more than 2,000 items throughout Jersey City.

Nimble leadership and adaptive staff produced an online environment to promote use of the JCFPL website, e-books, digital services and audiobooks. Seizing the opportunity to expand the library’s online impact, the library interacted with the community and patrons through live-streaming programs and events on Facebook and Zoom. Expansion of library staff and production capacity will allow the JCFPL to reach a broader, more diverse audience and allow more patrons to utilize physical and digital resources.