The challenge was to create a safe space where connections could be formed between those offering services and those in need of resources. Concord has one of the largest homeless populations in Contra Costa. In January 2019, 252 persons were homeless, an increase of 13% over 2018. The increase reflects rising rents and scarcity of affordable housing. Most are unsheltered and living in uninhabitable locations. Many of the unhoused spend their days in the Concord Library, but are wary of shelters and service providers.

The monthly program encourages anyone experiencing homelessness or seeking information to attend and engage in conversation in the library — a safe, familiar setting. Partnerships with the Contra Costa Council on Homelessness and Continuum of Care and Shelter Inc. of Contra Costa were key from the start. Additional homeless service providers now attend to answer questions, and discuss issues regarding housing, life needs and health resources. Voices are heard and meaningful connections are made.

Through Coffee & Conversation we increased community awareness and brought resources to those that need them most. We created partnerships with and between local resource providers. Homeless patrons feel seen and heard. On an average 50 people attend each session. Over the course of a year, over 100 individuals have been assisted. Services secured include clothing, food, showers, health services and transportation. At least five people have secured housing. The program has already expanded to four other CCC libraries.