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SNAP Navigation at the Library

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SNAP Navigation at the Library

Central Arkansas Library System

Advocacy & Awareness | 2021

Innovation Synopsis

SNAP navigators hold office hours offering patrons assistance with their SNAP applications as well as guidance on other food assistance programs in the area. Office hours are currently held at seven branch locations. The program was started over the Summer of 2021, when our AmeriCorps volunteers helped design and launch it.

Challenge/Opportunity

CALS has already leveraged branch locations and library resources for daily meal distribution throughout Little Rock. Utilizing branch and staff expertise, this new program seeks to help connect families, as opposed to just children, with sustainable government and community resources that emphasize food security and choice. Applying for SNAP benefits in Arkansas is a difficult process and requirements for eligibility can necessitate assistance for enrollment.


Key Elements of Innovation

CALS partnered with the Arkansas Hunger Relief Alliance to provide SNAP training for our staff. During the training, navigators became familiar with the SNAP application process. The Hunger Relief Alliance has a SNAP hotline which we use as a referral service on our food insecurity screening. Now, CALS’s trained SNAP navigators can provide one on one application assistance at library branches. Community members eligible for SNAP benefits will be enrolled and connected with additional food and health resources.


Achieved Outcomes

CALS’s SNAP navigators have assisted patrons with submitting their applications. CALS works with Little Rock Parks and Recreation, who also offer this service, to track the number of people utilizing services from SNAP navigators at community centers and libraries. We will also track the number of applications submitted and the number of patrons who receive benefits. We also track the number of people screened for food insecurity and the number of people referred to additional services.