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StaffNet - A Communication and Learning Portal

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StaffNet - A Communication and Learning Portal

Vaughan Public Libraries

Library Operations & Management | 2021

Innovation Synopsis

A new Intranet was launched in January 2021 which serves as a communication portal and learning platform for all VPL staff.

Challenge/Opportunity

VPL is committed to simplifying communication of and access to accurate and relevant organizational information. It’s also aiming to meet a demand for training opportunities and smooth communication from a staff survey.


Key Elements of Innovation

  • A web portal providing access to organizational resources
  • A learning platform offering courses developed in-house
  • A document repository
  • Integrated access to commonly used cloud-based software and storage
  • A secured site providing online forms and features that automate various internal workflows
  • A Managers On-site calendar for staff to easily locate management support
  • Developed in-house using PHP, WordPress and LearnDash
  • A slideshow of frontline advocacy reminding staff to promote programs and services

Achieved Outcomes

  • Set up as the default home page in web browsers at all staff computers which provides a single-entry point at the beginning of each staff shift
  • Multiple training sessions presented to staff prior to the launch
  • 159 articles published, 29,380 email notices sent to staff about the new posts and 20,074 of them were opened and viewed since the launch
  • 25 courses created, 1,282 enrollments of courses/staff and 998 have completed