Weekly Four-Part Series for Career & Jobseekers
San José Public Library, Calif.
Education - Children & Adults
| 2020
Innovation Synopsis
The library created a virtual four-part series that can be taken progressively or independently where patrons work to create a strong resume, have their resume reviewed and practice interviewing and networking skills. The virtual mock interview built upon the idea of first teaching "how" then allowing a space to practice and review. We aim to insure our customers are prepared for the competitive job market as a result of COVID-19.
Challenge/Opportunity
Opportunity:
- Provide expert knowledge to a wider audience virtually.
- Removing physical/geographic barriers.
Challenge:
- Internet connectivity of users.
- Increased unemployment rates.
- More competitive job market.
Key Elements of Innovation
We are able to serve any and all who seek help, and are not limited by citizenship or other factors. Having librarians with expert knowledge removes reliance on overwhelmed partners.
- Resume and Cover Letter focuses on applying experiences to the employer's needs.
- Resume Review.
- Interview and Networking Skills focuses on how to prepare for an interview and networking skills.
- Virtual mock interview allows for practice, asking questions and getting feedback.
Achieved Outcomes
- Attendance numbers: 156.
- Quick conversations with customers who’ve indicated that they were from various parts of the world attending our programs, such as Texas, New York, North Carolina, Canada, England and New Zealand.
- Multiple survey responses thanking us for these programs.
- Systemwide effort to refer customers to these programs.
- Reaching out to neighboring library systems to share our programs to their communities.