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We’ll Come to You: Mandel Mobile Outreach Services

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We’ll Come to You: Mandel Mobile Outreach Services

Mandel Public Library of West Palm Beach

Advocacy & Awareness | 2021

Innovation Synopsis

Mandel Mobile is a Wi-Fi-enabled minivan travels to communities to bring connectivity and assistance to those in need. It provides on-site broadband access and loans laptops and Wi-Fi hotspots. The team provides homework assistance to students along with nutritious snacks. In addition, the team offers adult classes such as job readiness and ESOL.

Challenge/Opportunity

The pandemic disrupted learning and put a spotlight on the lack of reliable home internet and educational enrichment in many historically underserved communities. Even before pandemic learning losses, less than 1/3 of children enter kindergarten in the public elementary schools nearest to the library ready to learn and only 40% were proficient readers by third grade. Mandel Mobile provides services to the neighborhoods most adversely affected by COVID-19 by bringing services where both students and adults live and play.


Key Elements of Innovation

Funded by IMLS’s CARES Act, this service is one of the Mandel Public Library’s responses to COVID-19 in our community. Mandel Mobile is a hybrid minivan that any library staff member can drive without a special license. Mandel Mobile provides free Wi-Fi access for a half mile radius around the van. The project is a joint effort of three library departments. All are well versed in providing grant-funded, data-based programming and services, but this is the first time they have collaborated on a large-scale project.


Achieved Outcomes

Mandel Mobile launched in May 2021 and has served over 500 community members. Over 390 elementary and 35 middle/high students received homework assistance. Twenty-one adults received ESOL help and over 200 received job help or other assistance. By focusing on neighborhoods greatly impacted by COVID-19, we anticipate educational growth for students, career achievement for adults and increased acquisition of the English language for English language learners in communities that can benefit from these services most.